Cancellation & No Show Policy

To secure your appointment, we require an advance payment of the service cost at the time of booking. This payment will be applied to your final bill or refunded according to our cancellation policy.

We request at least 24 hours’ notice to cancel an appointment. If you cancel with less than 24 hours’ notice, 50% of the scheduled service price will be charged. For no-shows or same-day cancellations without prior notification, the full price of the scheduled service will be billed.

We understand that emergencies, illnesses, or inclement weather can arise unexpectedly. In such cases, verifiable circumstances may exempt you from missed session charges at our discretion.
Thank you for your understanding and cooperation.

Late Arrival Policy

All scheduled appointments will end at the scheduled ending time in order for us to stay on schedule.
Clients who arrive late to their scheduled appointment will be charged for the full session and will not receive a time extension. For your first appointment, please arrive 15 minutes prior to your scheduled appointment time to allow time to complete the Client Intake Form. For all other appointments, please arrive 5 minutes before your scheduled appointment time to allow time for you to prepare for the session to ensure a relaxed and unhurried experience.

Massage Termination

Only professional massage and bodywork services for relaxation or therapeutic purposes are offered at this massage practice. Massage services will be terminated immediately in the event of inappropriate conduct of any kind. This includes harassment, threatening speech or behavior, sexual advances or requests, or disrespectful actions or language. A session will not be conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for any of these reasons, full payment for the scheduled session is still required.